terms & conditions
Imex by Pura is a high quality range of hand finished sanitaryware. We offer a 25 year guarantee across our entire range.
We provide a 25 year guarantee on all of our baths.
We provide a 10 year guarantee on all of our brassware.
We provide a 10 year guarantee on all of our furniture.
We guarantee our products against faulty materials or manufacture for 10 years on all brassware and furniture and 25 years on all sanitaryware and baths provided they have been installed, used and regularly maintained in accordance with our instructions.
All working parts such as hinges, ceramic disks, cartridges, seals and cistern fittings, which are subject to normal wear and tear, are covered for 12 months from proof of purchase date.
Our guarantee applies to the original purchaser only and is non-transferable. Should you raise a claim, the issue will be investigated. As part of the investigation we request that the following conditions be satisfied:
- Proof of purchase at the time of claim.
- The product has been maintained and cared for in compliance with our instructions (including regular and appropriate cleaning). If in our opinion the product has been modified, misused or accidentally damaged, we can accept no responsibility for failure.
- The opportunity to inspect the product in the installed condition.
Faulty items will be replaced with our nearest equivalent product.
This guarantee does not affect your statutory rights.
This guarantee is only applicable in the UK and Republic of Ireland.
If a call out is requested to a faulty item a charge of £150 will be held against a credit card before any works are carried out. This charge will not be applied to the customer if the fault is ours.
If the fault is ours, we will repair or replace the broken or missing part. However if the fault is not ours then the customer will be given the option to have the fault repaired by us at a charge of £50.00 per hour.
We require a signature from the customer to accept responsibility for the payment for the repairs carried out by us, and payment will be required immediately after the repair is carried out.
We endeavour to ensure that the contents of our website and publications are accurate and up to date. However, product information is shown for guidance only and without warranty, either expressed or implied. We reserve the right to change product prices and specifications at any time without prior notice. Neither Pura Bathrooms Limited, nor its dealers or distributors, will be held liable for any damages caused either directly or indirectly by the information shown on this website.
Value Added Tax
Unless stated otherwise, the recommended retail prices shown on this website include VAT at the current rate of 20% in the UK.
Puraplast is a trade mark of Pura Bathrooms Limited.
The Pura Bathrooms logo, the Pb logo and Puracast are registered trade marks of Pura Bathrooms Limited.
Pura Bathrooms Limited is registered in England and Wales. Company registration number: 05142417. Registered office: 30–34 North Street, Hailsham, East Sussex BN27 1DW. VAT registration number: (GB) 862 3155 32.
Pura Bathrooms Limited respects the privacy of visitors to its website. We will not collect any personal data about you, such as your name and address, unless you voluntarily submit it to us.
All rights reserved. This website is the copyright of Pura Bathrooms Limited. All information shown on or derived from the website remains our intellectual property. You must not reproduce or redistribute any of the content, images or data for commercial use without prior permission in writing from us.
15 Millbrook Industrial Estate
Fax: 01892. 613000