terms & conditions

Guarantee

We guarantee our products against faulty materials or manufacture for 10 years on all brassware and furniture except our Millbrook furniture, which carries a 1 year guarantee, and 25 years on all sanitaryware and baths provided they have been installed, used and regularly maintained in accordance with our instructions.

Our guarantee applies to the original purchaser only and is non-transferable. Should you raise a claim, the issue will be investigated. As part of the investigation we request that the following conditions be satisfied:

• Proof of purchase at the time of claim.
• The product has been maintained and cared for in compliance with our instructions (including regular and appropriate cleaning). If in our opinion the product has been modified, misused or accidentally damaged, we can accept no responsibility for failure.
• The opportunity to inspect the product in the installed condition.

Faulty items will be replaced with our nearest equivalent product.

All working parts such as ceramic disks, cartridges, seals and cistern fittings, which are subject to normal wear and tear, are covered for 12 months from proof of purchase date.

This guarantee does not affect your statutory rights.

This guarantee is only applicable in the UK and Republic of Ireland.